Can I Return My IKEA Mattress? The Shocking Truth Revealed!

IKEA offers a generous return policy for mattresses, allowing customers to return them within 365 nights if they are not satisfied. This policy applies to all IKEA mattresses, including innerspring, memory foam, and latex models.

Return Conditions

To be eligible for a return, mattresses must be:

• In their original condition, with no visible signs of wear or damage
• Accompanied by the original proof of purchase
• Returned within 365 nights of purchase

How to Return a Mattress

To return a mattress, you can follow these steps:

1. Contact IKEA Customer Service: Call or visit the IKEA store where you purchased the mattress to initiate the return process.
2. Bring the Mattress and Proof of Purchase: Bring the mattress and the original receipt to the store.
3. Inspect the Mattress: An IKEA employee will inspect the mattress to ensure it meets the return conditions.
4. Receive a Refund or Exchange: If the mattress meets the conditions, you will receive a full refund or an exchange for a different mattress.

Exceptions to the Return Policy

The 365-night return policy does not apply to:

• Mattresses that have been damaged or soiled
• Mattresses that have been used in a commercial setting
• Mattresses that were purchased as part of a clearance or sale

Other Important Considerations

• Time Limit: The 365-night return period begins from the date of purchase.
• Original Proof of Purchase: The original receipt is required for all returns.
• Delivery Fees: Delivery fees are not refundable.
• Mattress Protectors: Mattress protectors are not covered by the return policy.
• Hygiene: For hygienic reasons, IKEA does not accept returns on mattresses that have been slept on without a mattress protector.

What Happens to Returned Mattresses?

Returned mattresses are typically donated to charities or recycled. IKEA has a partnership with the Salvation Army to donate returned mattresses to those in need.

Alternatives to Returning a Mattress

If you are not satisfied with your IKEA mattress but do not want to return it, you may consider the following alternatives:

• Adjust the Mattress: Try adjusting the mattress’s firmness by adding or removing a mattress topper.
• Use a Mattress Protector: A mattress protector can help protect your mattress from stains and wear.
• Contact IKEA Customer Service: IKEA customer service may be able to provide assistance or suggestions to resolve your mattress issues.

What You Need to Learn

1. Can I return an IKEA mattress after 365 nights?
No, the 365-night return policy applies only to mattresses within the specified time frame.

2. Can I return a damaged mattress?
No, mattresses that have been damaged or soiled are not eligible for returns.

3. Can I exchange a mattress for a different model?
Yes, you can exchange a mattress for a different model within the 365-night return period.

4. Does IKEA offer refunds for delivery fees?
No, delivery fees are not refundable.

5. Does IKEA accept returns on mattresses without a mattress protector?
No, for hygienic reasons, IKEA does not accept returns on mattresses that have been slept on without a mattress protector.

6. What is the process for donating returned mattresses?
IKEA partners with the Salvation Army to donate returned mattresses to those in need.

7. Can I adjust the firmness of my IKEA mattress?
Yes, you can adjust the firmness by adding or removing a mattress topper.

8. How can I contact IKEA customer service for mattress issues?
You can contact IKEA customer service by phone or by visiting the IKEA store where you purchased the mattress.

9. Does IKEA offer a warranty on its mattresses?
Yes, IKEA offers a limited warranty on its mattresses, which varies depending on the model.

10. Can I return a mattress that was purchased on sale?
Mattresses purchased as part of a clearance or sale are not eligible for returns.